AA Shop FAQs | Shipping, Orders, Payments and Product Help
Find answers to common questions about ordering, delivery, products and business purchases. If you still need help, contact us at retail@shop.aa.co.nz.
Orders & Purchasing
Can I change my delivery address after ordering?
Yes, if your order hasn’t been dispatched yet. Contact us via email as soon as possible with your updated details.
Can I request special delivery instructions?
We can pass instructions (i.e. leave at door) to the courier, but final delivery is at their discretion. To request this, complete the text box at the bottom of your cart.
Delivery & Shipping
Where is my order?
You’ll receive a tracking link from our fulfillment partner Bluestar once your order is dispatched. If you haven’t received tracking or your order hasn’t arrived within 7-10 working days, contact us via email with your order number.
I haven’t received my order. What should I do?
First check:
- Your tracking details in your confirmation email from Bluestar
- If it was delivered to a PO Box instead of your door
- With others at your address or your PO Box provider
If you still can’t locate it, contact us and we’ll investigate.
Products & Availability
Can I buy these products at an AA Centre?
Some AA Centres carry a limited range of products such as emergency kits and learner driver materials. Stock varies by location, so we recommend contacting your local AA Centre directly.
How do I know if a product is right for me?
If you have questions about product features or suitability, contact us and we’ll help you choose the best option.
Bulk Orders & Business Customers
Do you offer discounts for bulk orders?
Yes. We offer discounted pricing for larger orders. Contact us with your requirements for a quote.
How long do bulk orders take?
Lead times vary depending on stock availability and order size. Once confirmed, orders are typically dispatched within a few working days.
Can I pay by bank transfer or invoice instead of credit card?
Yes, depending on the order type:
- Credit card: Available to all customers via our website. We accept Visa and Mastercard.
- Bank transfer / invoice: Available for business customers with an approved AA credit account. Contact us to set up an account if needed.