Terms & Conditions
About these terms
These customer terms and conditions of sale are issued by The New Zealand Automobile Association (Incorporated) (‘AA’ and ‘we’) with NZBN 9429042781608.
By using and visiting the AA Shop (shop.aa.co.nz), you acknowledge acceptance of these terms & conditions.
The AA may change the website or these terms at any time. If you use the website after the AA has changed the terms you will be bound by the new terms.
Pricing and New Zealand AA Member discounts
All prices are in New Zealand Dollars (NZD).
AA Member discounts: AA Members receive discounts on many products at the online AA Shop (shop.aa.co.nz). If you’re an AA Member, you’ll need to enter your personal AA Membership number when adding the first product to your cart.
Some exclusions apply and products without a discount available will be added to the cart without this option.
Delivery
We are currently not accepting orders from the Chatham Islands or outside New Zealand. We apologise for any inconvenience this may cause.
Delivery fee: For New Zealand orders, items cost $8.99 including GST to courier anywhere within New Zealand. Multiple items purchased in the same order are covered under the $8.99 fee. Your items should be delivered to you within seven to ten working days or sooner.
Eligibility for free delivery: All orders over and including $199.00 total (actual price of items including GST and excluding delivery fees) are automatically eligible for free shipping anywhere in our regular delivery area. This discount will be automatically applied at checkout.
Signature or leave authority: Either a signature or leave authority will be required to enable delivery. Please provide an address where someone will be able to receive the items. Please note that we are unable to deliver to a PO Box or Private Bag.
Setting up a leave authority: If you would like to set up a leave authority for your order so we can leave your items in a secure location, please email retail@shop.aa.co.nz with your order number and delivery instructions. Please note that if you provide a leave authority, we do not take responsibility for lost or stolen parcels.
AA Membership Gift Packs have no delivery charge. If an AA Membership Gift Pack is ordered with any other item, these will be sent separately via NZPost and will take approximately seven to ten business days to arrive.
If you haven't received your order within ten working days, email us at retail@shop.aa.co.nz.
Cancellations, Refunds and Returns
We may need to cancel orders if there has been an error in the listing of the item (e.g. an incorrect price, image or description) or a stock complication arises. If we cancel your order, you will be refunded in full to the purchasing account.
Order cancellation: You can request to cancel your order (or part of your order) unless it has already been shipped by contacting us at retail@shop.aa.co.nz. If we are able to successfully process your cancellation request before shipping, you will receive a full refund of any payments you have made for that order. Please note that creating a cancellation request does not guarantee that your order will not be shipped.
Damaged / faulty items: If any items are damaged or faulty we’ll replace them or provide a refund; please inform us which option you prefer. If you require a replacement, we may ask that the damaged or faulty item be returned before dispatching a new one.
Incorrect items: No matter how careful we are, sometimes mistakes happen. If we accidentally send you the wrong items, please let us know within 30 days. Once the item is returned we’ll give you a full refund (including any postage costs you may have incurred).
Business/Bulk Orders
The AA Shop (shop.aa.co.nz) is intended for individual consumer purchases only. It is not suitable for business or bulk orders. If a business customer makes a purchase through the website, they will not be eligible for any bulk discounts, customized pricing, or features that may otherwise be available to business clients.
To place a bulk or business order, please contact us directly at retail@shop.aa.co.nz to discuss available options and pricing.
Liability
Accuracy: We try to ensure the accuracy of all website content, but errors may occur. The content is informational only and we do not accept any liability for your use of it. You should not rely on anything contained on this website to make any decision, or take, or not take, any action.
Security: AA maintain a high level of security in order to protect our customers using our website. Unfortunately, due to the nature of the internet we cannot promise that the website will always be uninterrupted, or free from viruses or other harmful conditions.
The website is provided on an "as available" basis and AA will not be liable to you for any loss you might suffer as a result of unauthorised or harmful access to the website, viruses, or for any interruption of transmission.
Consumer Guarantees Act
Nothing in these terms affects your rights as a consumer under the of the Consumer Guarantees Act (except to the extent permitted by that Act). These terms and conditions are to be read as modified if necessary to give effect to that intention.
Products for business purposes: Where the products are ordered for business purposes (as the term "business" is defined in the Consumer Guarantees Act 1993), the provisions of the CGA shall not apply to the sale of the products by AA.
Credit/debit card details
If you pay AA using a credit/debit card online, in store or by telephone your credit/debit card information is not stored or collected by AA during these transactions. All credit/debit card transactions are conducted using a reputable payment gateway service provider approved by our cyber security team.
Privacy Policy
The AA Privacy Policy applies to any information you provide when purchasing online from AA Shop.
Contact us
If you have any questions relating to your order, please contact us at retail@shop.aa.co.nz
This website is owned and operated by:
The New Zealand Automobile Association (Incorporated), He Ngākau, Level 5, 20 Viaduct Harbour Avenue | PO Box 5, Shortland Street, Auckland 1140