AA Member discounts
AA Members receive discounts on many products in the shop. If you’re an AA Member you’ll need to enter your AA Membership number when adding the product to your cart.
For New Zealand orders, items will cost $6.99 including GST to courier anywhere within New Zealand. Additional items purchased at the same time and sent to the same address are covered under the $6.99 fee. Your items will usually be delivered to you within seven working days or less.
For all international orders, delivery charges are calculated on the weight and country of destination. Please allow up to 15 working days for delivery.
A signature will be required to accept delivery. Please provide an address where someone will be able to receive the items.
Please note that we are unable to ship to a PO Box or Private Bag.
AA Memberships Gift Packs have no delivery charge. If an AA Membership Gift Pack is ordered with any other item, these will be sent separately.
Refunds and returns
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund and an exchange where goods are faulty, wrongly described or do not do what they’re supposed to do.
If the goods are damaged or faulty, refunds or exchanges will only be given once the goods are confirmed as damaged or faulty. Once the goods have been confirmed as damaged or faulty by the AA, we’ll either replace them or provide a refund; please inform us which option you prefer. If you require a replacement, we’ll wait for the damaged / faulty goods to be returned before dispatching a new one.
If the goods were wrongly supplied or do not do what they’re supposed to do, we’ll give you a full refund (including any postage costs incurred) within thirty days of us receiving the goods back. You must take reasonable care of the goods and packaging whilst they’re in your possession to ensure that, as far as practicable, they’re returned in ‘as new’ ‘as delivered’ condition, suitable for resale.
If you wish to return goods purchased online, please notify us within 30 days following receipt by emailing us at firstname.lastname@example.org
If you have any questions relating to your order please contact us at email@example.com